Effective date: 6/12/2026
This Privacy Policy describes how soona ("we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from our website.
Information we collect. When you visit the site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we collect information about the pages you view, the products you look at, what sites or search terms referred you to us, and how you interact with the site. When you make a purchase or attempt to make a purchase, we collect your name, billing address, shipping address, payment information, email address, and phone number.
How we use your information. We use your information to fulfill orders, process payments, arrange shipping, and provide you with order confirmations and tracking. We also use it to communicate with you, screen orders for potential risk or fraud, and, in line with the preferences you have shared with us, provide you with information or advertising relating to our products.
Marketing communications. If you opt in to email or SMS marketing, we will send you updates about products, offers, and skincare tips. You can unsubscribe at any time using the link in any email or by replying STOP to any text message.
Sharing your information. We share your personal information with trusted third parties who help us operate our store, including our ecommerce platform (Shopify), payment processors, shipping and fulfillment partners, email and SMS providers, and analytics and advertising platforms such as Google and Meta. We may also share information to comply with applicable laws, respond to lawful requests, or protect our rights.
Cookies. We use cookies to keep your cart working, remember your preferences, and understand how visitors use our site so we can improve it. You can control cookies through your browser settings, though some site features may not function properly without them.
Data retention. When you place an order, we retain your order information for our records unless and until you ask us to delete it.
Your rights. Depending on where you live, you may have the right to access the personal information we hold about you, ask that it be corrected, or ask that it be deleted. To exercise any of these rights, contact us through our Contact page and we will respond to your request.
Minors. Our site is not intended for individuals under the age of 18.
Changes. We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. The current version will always be posted on this page.
Contact. For any questions about this policy or your personal information, reach out through our Contact page.